Repair

Repair Repair

This is our standard repair fee and will cover all repairs needed for one garment e.g. one Hood or one Rug.

Please print your order once the payment is complete and return the items to us enclosing the order print out in the parcel.

The fee of £25 includes the return courier service (from us back to you).

Please ensure ALL items are washed and dry prior to sending and make sure you enclose a copy of your order showing your contact details and return delivery address.

Alterations are usually returned to the customer within 14 working days unless notified otherwise.

This is our standard repair fee and will cover all repairs needed for one garment e.g. one Hood or one Rug.

Please print your order once the payment is complete and return the items to us enclosing the order print out in the parcel.

The fee of £25 includes the return courier service (from us back to you).

Please ensure ALL items are washed and dry prior to sending and make sure you enclose a copy of your order showing your contact details and return delivery address.

Alterations are usually returned to the customer within 14 working days unless notified otherwise.

SHIPPING INFORMATION

United Kingdom Orders

Orders are dispatched using a 48 hour tracked Royal Mail service. Standard delivery to the UK is charged at £2.95 for smaller parcels and large parcels are charged at £4.95 An Express Shipping option is available for orders of ‘in stock’ items only. Express Shipping is a 24 hours tracked Royal Mail service. The Express Shipping option is available at the checkout. Express delivery to the UK is charged at £6.95 for smaller parcels and £8.95 for larger parcels. Order total will be calculated and shown in your basket and at checkout. If you are unsure or would like a quote prior to ordering please contact us.

Snuggy Hoods aim to dispatch stock items within 3 business days (Monday to Friday excluding Bank Holidays) after the order was placed, subject to product availability. We will aim to dispatch Made to order items such as Alterations, out of stock items, Sheath and Udder Covers and Made to measure items within 10 days.

Please allow 14 days for delivery of orders placed during clearance sales, special offers or end of season sales as these are very busy periods.

No orders will be dispatched on Saturday or Sunday or Bank Holidays – unless by prior arrangement at extra cost to the customer. You must inform us as soon as possible if your parcel has been delayed or damaged in transit.

Deliveries are normally sent using either Royal Mail or a courier service. A signature will be required on delivery for all couriered packages. If you are not at home when the courier calls, a card will be left with details about how to reschedule your delivery.

European Orders

Standard delivery to the EU is charged at £6.95 for smaller packages. Any medium packages will be charged at a rate of £12.95. Large packages are charged at £19.95 Total delivery charge will be calculated and shown in your basket and at checkout. If you would like a quote prior to ordering please contact us.

American & Canadian Orders

Standard delivery to the US/Canada is charged at £7.95 for smaller packages. Any medium packages will be charged at a rate of £15.95. Large packages are charged at £25.95 Total delivery charge will be calculated and shown in your basket and at checkout. If you would like a quote prior to ordering please contact us.

Rest of the World Orders

Standard delivery to the rest of the World is charged at £9.95 for smaller packages. Any medium packages will be charged at a rate of £24.95. Large packages are charged at £49.95 Total delivery charge will be calculated and shown in your basket and at checkout. If you would like a quote prior to ordering please contact us.

RETURNS INFORMATION

Your rights to return goods are protected under the EU Distance Selling Directive. Unspoiled goods may be exchanged or refunded if returned within 14 days of ordering along with proof of purchase. To be accepted for refund/exchange goods must be in new condition with all original packaging. A pre-paid Royal Mail returns label is provided for all non-sale items/orders. This Postage label can be supplied to the customer by email or post if required, please call +441225 783399 or email sales@snuggyhoods.com to request. All discounted or sale items/orders are to be returned at the customer’s expense.

Please try to order the correct size and contact us if we can be of any further help with sizing. We do recommend that parcels are sent RECORDED post as no responsibility will be held for parcels lost in transit using our return post label. By purchasing the extra RECORDED option, you will have the guarantee of a signature on arrival at our offices. Refunds will usually be issued back onto the payment method by which you made the initial purchase within 21 days of Snuggy Hoods receiving the item/s back in new condition. If you would prefer a different payment method, please contact the office.